Responsible Gaming

Gaming Should Be Fun, Not a Way to Make Money

At Melbourne Limited, we believe that gambling should only ever be viewed as entertainment—similar to going to the movies or attending a sporting event. It should never be considered as a way to earn money or solve financial problems. If you find yourself gambling to make money, chase losses, or escape problems, it may be time to seek help.

We are committed to promoting responsible gaming practices and supporting the wellbeing of our players across Australia.

Age Verification

In Australia, you must be at least 18 years of age (or the legal gambling age in your state or territory) to use our services. We take this seriously and verify all accounts during registration. If you are under the legal age, please do not attempt to create an account.

It is your responsibility to ensure you are of legal age before participating in any gambling activities.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone you know, it may indicate a gambling problem:

• Chasing losses: Trying to win back money you've lost by gambling more
• Hiding your gambling: Keeping your gambling secret from family, friends, or partners
• Increasing bets: Needing to gamble with more money to get the same excitement
• Neglecting responsibilities: Missing work, school, or family commitments due to gambling
• Gambling with borrowed money: Using credit, loans, or money you can't afford to lose
• Loss of control: Being unable to stop or reduce your gambling despite wanting to
• Mood changes: Becoming irritable, anxious, or depressed when unable to gamble
• Relationship problems: Experiencing conflicts with loved ones about your gambling
• Financial difficulties: Experiencing money problems or debt related to gambling

If you recognise any of these signs, please reach out for support immediately.

Self-Help Tools & Features

Melbourne Limited provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose in a given period
• Betting Limits: Control the maximum stake size per bet
• Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've wagered
• Time-Out: Take a temporary break from your account (hours or days) without closing it permanently
• Self-Exclusion: Permanently close your account if you feel you cannot control your gambling

You can access these tools through your account settings at any time. We encourage you to use them proactively.

Support Organizations

If you or someone you know is struggling with problem gambling, please reach out to one of these trusted support services:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (Free, confidential, 24/7)
  Services: Counselling, self-help resources, and support for gamblers and their families

United Kingdom

• GamCare
  Website: www.gamcare.org.uk
  Free, confidential support and counselling for problem gambling
• GamStop
  Website: www.gamstop.co.uk
  National self-exclusion scheme allowing you to block access to online gambling

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Education, prevention, and treatment resources for problem gambling

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (Free, confidential, 24/7)

All of these organisations offer free, confidential support and can connect you with professional help.

If You Need Help

Please reach out today. Asking for help is a sign of strength, not weakness. Whether you're experiencing gambling problems yourself or are concerned about someone else, support is available.

You can:

• Contact one of the support organisations listed above
• Speak to your doctor or a mental health professional
• Talk to a trusted friend or family member
• Use our self-help tools to set limits on your account
• Self-exclude from your Melbourne Limited account if needed

Recovery is possible, and you don't have to face this alone.